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Frequently Asked Questions


Edmonton, Alberta, Canada

YES! We work closely with a number of Government programs. The staff at Home Health Store Inc. can save you time and money by directing you to the appropriate programs and guiding through the processes that would enable you to benefit from these programs.

We have a big selection of Medical Supplies, Surgical and Home Health Care products to suit every need.


Our vast online product catalogue makes a wide range of products available to you, whether you are in a major center or a rural community. Most products are available in our retail store and warehouse. Items that are in stock would be sent out with the applicable shipping method: courier (Loomis Express, Cold Shot) or Canada Post. Usually you would receive your order within 1-3 business days.

As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package! This link is typically updated within 12 hours. Use this number to track your shipment online or reply to any of your order update emails. Our customer service team will be happy to help you track your order!


As soon as you make your order, you'll receive an order confirmation email from us to let you know that we received your order. You'll receive another email let you know when we've shipped your order from our warehouse.

You’ll be charged as soon as you place your order

Please be aware that order cancellation is a time-sensitive action, please reach out to our Customer Support team as soon as possible.

Contact us and we will reach out to our suppliers to get that product in for you.


We accept returns of unopened products up to 60 days after the date of purchase. Opened or used products, or any items marked as non-refundable on the product page are not within our return guidelines.You can find our detailed return policy here

In Store

While appointments are not needed, a call ahead would always be welcome so that we can ensure that we have a staff member available to fully assist you in finding the right product for you.

Yes, please. Having an appointment will ensure that a certified compression fitter is available to measure you and answer all your compression questions.

No, we welcome the general public as well as medical professionals to our retail location.