Shipping Policy
Thank you for choosing Home Health Store Inc. as your trusted health and wellness provider. We are committed to providing you with the best possible shopping experience and to ensure that your orders are processed and shipped in a timely manner. Below you will find our shipping policy:
Processing Time: All orders will be processed within 2-3 business days from the date of purchase. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Method: We offer free shipping across Canada for most items in our inventory. However, certain special items that are shipped from our Edmonton warehouse may not be eligible for free shipping. If your order contains one or more of these items, you will be notified at the time of checkout and shipping charges will apply. We use Canada Post, Purolator and UPS for our shipping needs, depending on the size and weight of the package and the delivery location.
Shipping Time: Delivery times may vary depending on your location and shipping method. Estimated delivery times will be provided at the time of checkout. Please note that delivery times are estimates only and we are not responsible for any delays caused by the carrier.
Shipping to the US: We now offer shipping to the United States at a flat rate of 12.99 CAD. Please note that additional customs fees, taxes and duties may apply and are the responsibility of the recipient. We are not responsible for any delays caused by customs.
Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order online and receive updates on its delivery status.
Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. If your order has already been shipped, we will not be able to cancel it.
Returns and Exchanges: Please refer to our return policy for information on returns and exchanges.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We are always happy to assist you.